On Station Design

Lost in Penn Station by Julia Turner starts with "Penn Station is a confusing place." Her opinion is not unique. Most people consider Grand Central the better of New York City's two major stations. Ms. Turner's article also mentions that Penn Station serves four times as many people than Grand Central.

Which leads to the point of this article: People will use a station if the trains from that station take them where they need to go at the times that they want to travel.

A good station will help people find their train, and provide services that travelers need. A good station is safe. Poor station design makes it difficult for people to find ticket windows and the trains themselves. Poor station design makes people walk across unlit areas and encourages people to walk on the tracks. But the trains are always the most important element. A poorly designed station with many trains will always have more passenger than the best station that only serves one or two routes.

Good station design can help ensure that people who are not used to train travel can successfully buy tickets, print out tickets they have bought online, and get to their trains on time. Good signs can make a well-designed station better and make a poorly designed station tolerable.

One problem is apparent in the photos of the signs in Penn Station, but not discussed in the article. The signs are for the companies that run the trains, not the destinations or type of train. If you don't know what "LIRR" stands for or that Amtrak runs inter-state trains, these signs are not helpful. This reflects the tendency in the US to market bus and train companies rather than buses and trains themselves.

As a previous post mentioned, this a problem for stations in Canada as well.